Refund Policy

At Leoprintaz, we’re committed to delivering high-quality, custom-made printed products that meet or exceed your expectations. We understand that sometimes things can go wrong, and when they do, we’re here to make it right. This Refund Policy outlines when and how you can request a refund and what to expect from the process.

Our goal is to ensure 100% customer satisfaction, and we’re proud to offer a clear and fair refund guarantee.

Eligibility for a Refund

Refunds are available under the following conditions:

• Your order arrives damaged or defective
• You receive the wrong item, wrong size, or incorrect design
• Your order is lost in transit and confirmed undelivered
• The item you received does not match the product description

Due to the custom, made-to-order nature of our products, we do not offer refunds for the following reasons:

• Buyer’s remorse or change of mind
• Incorrect sizing chosen by the customer (please refer to our Size Guide)
• Minor color variations from on-screen previews

Refund Request Timeframe

To be eligible for a refund, you must contact us within 90 days of receiving your order. We cannot process refund requests submitted after this period.

How to Request a Refund

To initiate a refund, please send an email to our support team with the following details:

Email: support@leoprintaz.com

Include the following:

• Your full name
• Your order number
• A brief description of the issue
• Clear photos of the item (showing damage, defects, or discrepancies)

We will respond to your request within 1–3 business days with a resolution.

Refund Resolution Options

Once your request is reviewed and approved, we offer two options:

1. Full Refund – Credited to your original payment method
2. Free Replacement – We’ll send a corrected item at no additional charge

You can choose the option that works best for you.

Refund Processing Time

Once a refund is approved:

• It will be processed within 7 days
• Your bank or credit card provider may take 5–10 business days to reflect the refund in your account
• You will receive an email confirmation once the refund is issued

Non-Refundable Scenarios

We cannot issue refunds in the following cases:

• Customer ordered the wrong size without reviewing our Size Chart
• Item returned without authorization or outside the eligible time window
• Damage caused by the customer after delivery
• Packages marked as “delivered” by the carrier (if not reported as lost within 15 days)

Return Requirements (If Applicable)

If we request that you return the item:

• Return shipping may be required at your expense, unless we are at fault
• All returned items must be unused, unwashed, and in original condition
• Use a trackable shipping service to ensure safe return

Do not send returns without contacting us first — unauthorized returns will not be processed.

Order Cancellations

Orders can be cancelled or changed within 24 hours of purchase.

• After this time, the order may already be in production and cannot be changed or refunded unless it meets the criteria above.

Our Promise

At Leoprintaz, we stand behind the quality of our work and want every customer to be proud of their purchase. If you’re not satisfied for a reason that qualifies under this policy, we promise to resolve it quickly and professionally.

Need Help?

If you have any questions about your refund eligibility, please contact us:

• Email: support@leoprintaz.com

Summary of Our Refund Policy

Thank you for shopping with Leoprintaz – where creativity meets quality. We appreciate your trust in our brand and will always work to keep you happy.